Refund policy
At Little Royal Dresses, we want every little princess to feel beautiful in her special dress. We understand that finding the perfect fit can sometimes be challenging, which is why we offer size exchanges under the following conditions.
1. Size Exchanges
We accept size exchange requests within 7 days of delivery.
To qualify for an exchange, the following conditions must be met:
- The dress must be unworn, unused, unwashed, and in its original condition.
- All original tags and accessories must be included.
- The dress must be free from stains, perfume, makeup, damage, or alterations.
- The requested replacement size must be available in stock.
Customers must contact us within 7 days of receiving their order to request an exchange and obtain return instructions.
Postage Costs: Customers are responsible for return postage and the shipping cost of the replacement dress for voluntary size exchanges, unless otherwise agreed.
2. Size Availability & Store Credit
All size exchanges are subject to stock availability.
If the requested size is unavailable, customers may choose:
- Another available dress of equal value.
- Store credit towards a future purchase.
If a higher-priced dress is selected, the customer must pay the price difference before dispatch.
Store credit issued for voluntary exchanges is non-refundable and can be used towards future purchases at Little Royal Dresses, subject to Australian Consumer Law.
3. Change-of-Mind Returns
As our dresses are carefully selected for special occasions, we do not offer refunds for:
- Change of mind.
- Incorrect size selection.
- Changes to event plans.
- No longer needing the dress.
Eligible size exchanges may still be requested within 7 days of delivery, subject to our exchange conditions and stock availability.
4. Faulty, Damaged or Incorrect Items
If your dress arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible.
Where possible, include your order number, a description of the issue, and clear photographs.
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
5. Australian Consumer Law
All purchases are protected by consumer guarantees under Australian Consumer Law.
If a product has a major problem, customers may be entitled to choose a refund or replacement.
For other problems covered by consumer guarantees, we will provide an appropriate remedy within a reasonable time, as required by law.
Nothing in this policy excludes, restricts, or limits your rights under Australian Consumer Law.
6. How to Request an Exchange or Return
To request an exchange or return, please contact us through our website’s Contact Us page.
Please include your order number and the reason for your request.
Our team will review your enquiry and guide you through the next steps.
Thank you for choosing Little Royal Dresses. We appreciate your support and look forward to helping you find the perfect dress for your little princess!